INTERVIEW+UNIT+STANDARD

=Notes from 4 June - Lesson One:=
 * Communication Barriers in Face to Face Interviews: **

Non-verbal Communication:
 * If you’re nervous you might display negative body language like folded arms, slouched shoulders or biting nails
 * The interviewer may be pre-occupied with other tasks and this could be distracting

Verbal Communication:
 * You might have a limited vocabulary and not able to answer the questions as well as you would like
 * The interviewer might talk very quietly and you’re not used to that and can not hear them well

Cultural:
 * The interviewer might have a strong accent that you find hard to understand because you are not used to talking with them
 * There might be cultural protocols or questions that make the interview difficult (Eg: the interviewer may sit on their desk)

Gender:
 * The person being interviewed may be nervous or uncomfortable by being in the same room with the opposite gender alone
 * There might be personal questions that the opposite gender might find difficult to talk about; especially in front of a stranger.

Role of Participants:
 * It could be awkward if you know the interviewer well and now you have to meet them in a formal role and a position of power.
 * If the interviewer is the boss they might be busy with pressing or unforeseen jobs that arise during the time of the interview.

6 June Barriers to Telephone Interviews

Non Verbal:
 * You can not see their body language so you must rely on their voice alone to gauge how they are feeling
 * You do not know if you have their full attention, they could be doing something else as well
 * You can not see their CV, references, certified documents etc. (unless it has been sent)

Verbal:
 * If someone has a strong accent or speech impediment they may be difficult to understand
 * If someone has a hearing issue this would be problematic
 * You might not have a clear phone connection so the call may be 'broken', or with lots of static sounds; hence, the person cannot be heard

Gender:
 * The interviewee may not know if they are speaking to a female or male which could be embarrassing for both parties

Cultural:
 * There could be a problem with understanding someones accent if they are from another culture/ethnicity
 * There may be protocols you are unaware of (Eg: you may not say 'goodbye' at the end of a phone call and this could be considered rude)
 * If the interviewee or interviewer has had a bad experience with a certain culture (eg: Nazi's in the war) they may hold this against the other person.

Role of participant:
 * If an interviewee is an older person, they could feel embarrassed if someone much younger is the interviewer
 * If the interviewer is a busy person and needs to be available for pressing issues it could cause disruptions and ruin the flow of the phone interview, and also be off-putting for the interviewee.


 * 7 June**


 * What can you do (as the interviewer) to make the interviewee feel comfortable?**


 * **Smile, shake their hand and introduce yourself**
 * **Use a friendly tone**
 * **Offer them a chair to sit on**
 * **Offer them a non-alcoholic drink**
 * **Ask them a question to help them feel at ease. Eg: 'Hows your day going?', 'Isn't it a beautiful day today?' etc**
 * **Make sure the interview is conducted in a nice, quiet space where you will not be disrupted and the area and furniture is clean.**
 * **Ensure the interview cannot be heard by anyone else**

Types of Questions
 * 10 June:**

Closed: